E-COMMERCE RETURN POLICY TEMPLATE
Last updated [15th Dec 2020]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy. This return policy was created using Termly.
All returns must be postmarked within ___ days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, [please email customer service at ________ [email address] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:
[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.] [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges.]
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least ____ [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]
[The following items cannot be returned [or exchanged]:]
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
[A ___% restocking fee will be charged for all returns [in excess of $____].]
[Sale items are FINAL SALE and cannot be returned.]
If you have any questions concerning our return policy, please contact us at:
[customer service phone number]
[customer service email]